Paperpile subscriptions explained
Free trial
You can try Paperpile for 30 days without a subscription. You don’t need a credit card for the trial. The trial includes all features. After your trial you don’t need to cancel if you don’t want to subscribe and you can always export your data. See Try Paperpile for free.
Get a subscription
Once your trial has expired you need to get a subscription to continue using Paperpile. See Subscribe to Paperpile.
Plans
Paperpile currently only has two plans “Academic” and “Business”. If you are a student, working for an academic institution, or need Paperpile for personal use, choose "Academic." If you are working in industry or for any other for-profit company, choose "Business."
All plans are paid yearly.
Payment methods
You can pay with credit card. If you don’t have a credit card or need to pay by invoice you can contact support@paperpile.com. See Payment methods.
Renewal of subscriptions
All subscriptions will be automatically renewed yearly until you cancel the subscription.
Cancel subscription
You can cancel your subscription at any time. You will be able to use Paperpile until the end of your current subscription period. After that, you cannot use Paperpile anymore. However, you can always export your data.
Change plans
You can upgrade or downgrade your plan at any time. See Make changes to your subscription.
- If you upgrade your plan from “Academic” to “Business” you will be charged immediately. The amount due will be reduced based on the percentage of the billing cycle left at the time the plan was changed.
- If you downgrade your plan from “Business” to “Academic” you will be issued a credit based on the percentage of the billing cycle left at the time the plan was changed. This credit will automatically be applied the next time your subscription renews.
Team subscriptions
If you want a subscription for your research group or company, you can get a team subscription: You create a “Team” in Paperpile and invite others to your team. See Teams and organizations explained.
Add or remove users to your subscription
If you have a team subscription, you can add or remove additional users to your subscription at any time. See Manage users and seats in your team.
- If you add seats for additional users, your account will be charged a prorated amount based on the percentage of the billing cycle left at the time each member was added. Note: If you buy new seats directly in Settings > Billing > Manage seats, you will be charged immediately. If you invite users via Settings > Team you will be charged for all new members only once per month (on the day of the month you initially signed up for your subscription).
- If you remove seats, your account will be credited a prorated amount based on the percentage of the billing cycle left at the time each seat was removed. This credit will automatically be applied the next time your subscription renews.
Common questions
Is there a free plan for Paperpile?
No, we don't have a free plan. To use Paperpile after the 30 day free trial you need a subscription.
We provide our service 24/7 with a dedicated team of 20 people who develop new features, fix bugs, maintain servers, and help our users with problems. We offer the complete feature set of Paperpile for a fair price of only $2.99/month at the academic rate. There are no storage limitations, no premium features, and no unnecessary complexity.
We found that this model works well for our users and for us as a small, independent company.
Do you have monthly plans?
No, all our plans are billed annually.
Can I pay once and get lifetime access?
No, but you can purchase a multi-year license. Please contact support@paperpile.com for more information and/or to request an invoice.
Can you extend or pause my trial?
30 days is a fair period to find out if Paperpile is the right product for you. In general, we do not extend or pause trials.
However, if you signed up and then did not have time to test it in your first 30 days or you want to give it another try after a while, we can extend trials for up to 2 weeks. Please reach out to us via the in-app messenger or support@paperpile.com if you have questions about that.
Can multiple users use the same account or subscription?
Each account can only be used by one user. After the free trial, each account needs a subscription, either through a personal subscription or a “seat” in a team or site subscription.
Do I qualify for academic discount?
The academic plan (discount) is for academic institutions and for personal use. The business plan is for businesses and industry. If you are unsure which plan you qualify for, please contact our team at support@paperpile.com.
How can I buy a licsense for someone else?
If you are a reseller, administrative assistant, IT manager — or similar and want to purchase a single, team, or site subscription for your organization, please contact support at support@paperpile.com.
My credit card does not work
- Make sure you have entered all credit card details correctly and try again.
- If possible, use another card. We show all the information we have about why your card may have failed. To resolve the issue, please contact your credit card provider. We cannot access your credit card information directly to help with card problems.
- Try any of the other payment methods. See Payment methods
Can I pay via PayPal?
Yes, you can pay with PayPal. Contact support@paperpile.com with the plan you want to subscribe to. We will send you a license key and an invoice you can pay with PayPal, credit card, check (US) or wire.
Can I pay via invoice/purchase order?
You can pay via invoice or purchase order. Contact support@paperpile.com with the plan you want to subscribe to.
We will send you a quote that you can use to generate the purchase order. Once you submit the purchase order to us, we will send you a license key and invoice.