Why do citation links in Google Docs lead to an error page?

Note: These help pages are outdated and do not apply to the new version of Paperpile released in Summer 2024. For up-to-date information, please visit our temporary Help Center while we work on updating these pages.

Our extension uses URLs to encode citation information in Google Docs. This error page appears because citation links are internal and not meant to lead anywhere.

If clicking an in-text citation shows this...

... please reload the document and restart the extension via the Chrome menu  > More Tools > Extensions, switching Paperpile off/on. You can also restart Chrome, which restarts all extensions.

The correct citation dialog should look like this...

... then clicking the pencil icon > blue bubble will open advanced citation options, including Open in Paperpile:

These links are entirely dependent on our Chrome extension, so the extension must be installed in order for the links to work.

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