Troubleshooting: Problem with your network or VPN

Note: These help pages are outdated and do not apply to the new version of Paperpile released in Summer 2024. For up-to-date information, please visit our temporary Help Center while we work on updating these pages.

Paperpile displays a "Problem with your network or VPN" error

You can encounter this problem when you work on a restricted company network, a VPN, or proxy that modify standard SSL certificates along the way and use so called "self-signed" certificates.

The Paperpile desktop app currently doesn't trust such "self-signed" certificates, which means you cannot sign in or or sync data between to your computer.

Please contact your company's IT support to whitelist the following URLs from being intercepted:

  • paperpile.com
  • www.paperpile.com
  • api.paperpile.com
  • search.paperpile.com

Note: We hope to support self-signed certificates in the future.

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