Subscription expiration

This page describes what happens when an organization does not renew a team Paperpile subscription. It provides practical advice for researchers and administrators who are working through an upcoming subscription expiration.

Why is my subscription expiring?

If you have an individual or small team subscription, you or a teammate likely requested your Paperpile subscription to be cancelled. Alternatively, sometimes an invalid payment method may cause Paperpile to fail when the system attempts a renewal; after repeated failed attempts, Paperpile may discontinue service.

If you are part of an organization-wide enterprise subscription, it is possible that this was an intentional decision by your organization administrator. However, it is also possible that the prior subscription owner has become unavailable or did not hand off to a suitable replacement.

What can I do to maintain access to Paperpile?

If you’d like your organization to maintain access to Paperpile, contact your organization’s Paperpile administrator. If you don’t know who your administrator is, contact support@paperpile.com to be put in touch.

If an organization decides to renew Paperpile after expiration, users will be able to continue their work uninterrupted.

You may also transfer your account to a new subscription at any time: this can be an individual subscription, a group or lab subscription, or a different organization’s subscription. See Subscribe to Paperpile for instructions.

What happens when an enterprise subscription expires

Paperpile will contact organization administrators 2-3 months before the end date of a subscription term. If the organization decides not to renew or if Paperpile receives no response, service will continue to be provided up to the end of the active subscription term.

Approximately 4 weeks before the end of the active subscription, users in the organization will be notified about the upcoming loss in service. This provides time to migrate your account and data if necessary.

When the subscription becomes inactive, all users will lose the ability to access Paperpile services. Users may still be able to sign in to their account for the purpose of migrating to a new subscription.

If you experienced an expired subscription and need to temporarily regain access to your account, our support team can help. Please contact support@paperpile.com with a brief note of explanation.

What happens to my account and data after a subscription expires?

Subscriptions and user accounts are independent entities in Paperpile. This means that the expiration of a subscription affects the ability of a Paperpile user to access Paperpile products, but it will not cause any data loss or modification of the Paperpile user’s account or data.

Unless data deletion was explicitly requested or contractually required by an organization, your user account and data will remain in place after the subscription expires.

How can I export my data from Paperpile?

See Export your library data for instructions on migrating data out of Paperpile.