Payment methods
Content:
Pay with a credit card
This is the easiest and preferred way to pay.
Supported credit cards
- Visa
- Mastercard
- American Express (not supported in India)
- Discover & Diners Club
- China UnionPay
- Japan Credit Bureau (JCB)
- Cartes Bancaires (France only)
If your credit card is declined
- Make sure you have entered all credit card details correctly and try again.
- If possible, use another card. We show all the information we have about why your card may have failed. To resolve the issue, please contact your credit card provider. We cannot access your credit card information directly to help with card problems.
- Try any of the other payment options described on this page.
Keep your credit card up-to-date
To avoid interruptions to your subscription, make sure you keep your credit card details up-to-date. See Make changes to your subscription.
3-D Secure verification
- Some cards require additional verification (3-D Secure). If this verification is required, the verification window of your payment provider will be shown automatically during the subscription process. Simply confirm the payment to finish the subscription.
- For some cards, the renewal of your subscription cannot be processed automatically because of 3-D Secure verification. In that case, we will send you an email with instructions to confirm the payment.
Pay with PayPal and other payment options
If you do not have a credit card we offer alternative payment options including PayPal and some other country specific options. These will be added as options later this year. For the time-being send us a note at support@paperpile.com and we’ll send you instructions.
Pay by invoice
Companies, organizations, or individuals that require payment by invoice will be able to directly subscribe by invoice in the app or from our billing page later this year. For the time being, we’ll ask you to contact support at support@paperpile.com and we will create and send an invoice for you.