Get help
Find quick answers to your questions and get support when you need it. Paperpile offers multiple ways to get help, from self-service resources to direct contact with our support team.
Search the Help Center
The fastest way to find answers is to search our Help Center. Use the search box at the top of any help article to find information about specific features, troubleshooting steps, and how-to guides.
The Help Center covers all Paperpile products and features, including the web app, browser extensions, mobile apps, and integrations with Google Docs and Microsoft Word.
Contact support
In-app messenger
For personalized help, use the in-app messenger:
- Click the question mark on the bottom right of the web app.
- Select Contact support.
- Describe your question or issue.
The in-app messenger is the quickest way to reach our support team. We typically respond within a few hours during business hours.
Email support
You can also email us directly at support@paperpile.com. Include details about your question or any issues you're experiencing.
Community Forum
Join discussions with other Paperpile users on our Community Forum. The forum is a great place to:
- Ask questions and get help from experienced users.
- Share tips and workflows.
- Request new features.
- Discuss research and reference management topics.
Our team regularly participates in forum discussions and addresses questions there as well.
Additional resources
Blog
Follow our blog for product updates, research productivity tips, and insights about academic publishing. Our blog posts often include product updates and best practices.
Changelog
Stay up to date with new features and improvements in our Changelog. Each update includes descriptions of what's new and what's been fixed.
Research and Writing Guides
Our Research and Writing Guides provide in-depth articles about academic research and productivity tips. These guides go beyond basic how-to instructions to help you improve your research workflow.
What information helps us help you
When contacting support, including these details helps us provide better assistance:
- What you're trying to accomplish.
- What steps you've already tried.
- Which device and browser you're using.
- Screenshots or error messages (if applicable).
Response times
- In-app messenger and email: We typically respond within a few hours during business hours (Eastern Time).
- Community Forum: Response times vary, but our team checks the forum regularly.
- Complex technical issues: May require additional time for investigation and testing.
We're committed to helping you get the most out of Paperpile. Don't hesitate to reach out whenever you need assistance.