How to format your references using the Service Business citation style

This is a short guide how to format citations and the bibliography in a manuscript for Service Business. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

PaperpileThe citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNoteDownload the output style file
Mendeley, Zotero, Papers, and othersThe style is either built in or you can download a CSL file that is supported by most references management programs.
BibTeXBibTeX syles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author
Bowen G (2015) Hydrology: The diversified economics of soil water. Nature 525:43–44
A journal article with 2 authors
Scharfman HE, Hen R (2007) Neuroscience. Is more neurogenesis always better? Science 315:336–338
A journal article with 3 authors
Sainsbury S, Niesser J, Cramer P (2013) Structure and function of the initially transcribing RNA polymerase II-TFIIB complex. Nature 493:437–440
A journal article with 5 or more authors
Valenta K, Burke RJ, Styler SA, et al (2013) Colour and odour drive fruit selection and seed dispersal by mouse lemurs. Sci Rep 3:2424

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book
Mindham CN (2008) Roof Construction and Loft Conversion. Blackwell Publishing Ltd, Oxford, UK
An edited book
Stober T (2010) Agile Software Development: Best Practices for Large Software Development Projects. Springer, Berlin, Heidelberg
A chapter in an edited book
Naseem T, Maus TM (2016) Regional Ventricular Function. In: Maus TM, Nhieu S, Herway ST (eds) Essential Echocardiography: Transesophageal Echocardiography for Non-cardiac Anesthesiologists. Springer International Publishing, Cham, pp 77–93

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Service Business.

Blog post
Andrew E (2015) Elon Musk Wants To Bring The Internet To Mars, Ready For Colonization. In: IFLScience. Accessed 30 Oct 2018


This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report
Government Accountability Office (1980) Increasing Use of Data Telecommunications Calls for Stronger Protection and Improved Economies. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation
Purdy DW (2017) Identifying Shallow Foundation Failure Modes and Mechanisms Using Surveillance of a Transparent Granular Soil Surrogate. Doctoral dissertation, Florida Atlantic University

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article
Vecsey G (2011) Excuses, Excuses and Style Points for Alibis. New York Times B12

In-text citations

References should be cited in the text by name and year in parentheses:

This sentence cites one reference (Bowen 2015).
This sentence cites two references (Scharfman and Hen 2007; Bowen 2015).

Here are examples of in-text citations with multiple authors:

  • Two authors: (Scharfman and Hen 2007)
  • Three or more authors: (Valenta et al. 2013)

About the journal

Full journal titleService Business
AbbreviationServ. Bus.
ISSN (print)1862-8516
ISSN (online)1862-8508
ScopeBusiness and International Management
Strategy and Management

Other styles