How to format your references using the Service Business citation style

This is a short guide how to format citations and the bibliography in a manuscript for Service Business. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

PaperpileThe citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNoteDownload the output style file
Mendeley, Zotero, Papers, and othersThe style is either built in or you can download a CSL file that is supported by most references management programs.
BibTeXBibTeX syles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author
Kullerud L (2011) Sustainability: A green Arctic. Nature 478:179–180
A journal article with 2 authors
McCann KL, Baserga SJ (2013) Genetics. Mysterious ribosomopathies. Science 341:849–850
A journal article with 3 authors
De Moraes CM, Mescher MC, Tumlinson JH (2001) Caterpillar-induced nocturnal plant volatiles repel conspecific females. Nature 410:577–580
A journal article with 5 or more authors
Laakso JM, Lewis JH, Shuman H, Ostap EM (2008) Myosin I can act as a molecular force sensor. Science 321:133–136

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book
Minei I, Lucek J (2006) MPLS-Enabled Applications. John Wiley & Sons, Ltd, Chichester, UK
An edited book
Gupta S, Paul WE, Steinman R (eds) (2005) Mechanisms of Lymphocyte Activation and Immune Regulation X: Innate Immunity. Springer US, Boston, MA
A chapter in an edited book
Richards CM, Falk DA, Montalvo AM (2016) Population and Ecological Genetics in Restoration Ecology. In: Palmer MA, Zedler JB, Falk DA (eds) Foundations of Restoration Ecology. Island Press/Center for Resource Economics, Washington, DC, pp 123–152

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Service Business.

Blog post
Luntz S (2014) Common Gene Variations Account for Half of Autism Variation. In: IFLScience. Accessed 30 Oct 2018


This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report
Government Accountability Office (2001) FTS2001: Transition Challenges Jeopardize Program Goals. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation
Darwich MK (2017) Cost-Efficient Video On Demand (VOD) Streaming Using Cloud Services. Doctoral dissertation, University of Louisiana

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article
Rothenberg B (2016) With Appeal Over, Sharapova Lobs Criticism at Tennis Leaders. New York Times B10

In-text citations

References should be cited in the text by name and year in parentheses:

This sentence cites one reference (Kullerud 2011).
This sentence cites two references (Kullerud 2011; McCann and Baserga 2013).

Here are examples of in-text citations with multiple authors:

  • Two authors: (McCann and Baserga 2013)
  • Three or more authors: (Laakso et al. 2008)

About the journal

Full journal titleService Business
AbbreviationServ. Bus.
ISSN (print)1862-8516
ISSN (online)1862-8508
ScopeBusiness and International Management
Strategy and Management

Other styles