How to format your references using the Service Business citation style

This is a short guide how to format citations and the bibliography in a manuscript for Service Business. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

PaperpileThe citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNoteDownload the output style file
Mendeley, Zotero, Papers, and othersThe style is either built in or you can download a CSL file that is supported by most references management programs.
BibTeXBibTeX syles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author
Montgomery SL (2001) Newton in Japan. Nature 411:25
A journal article with 2 authors
Akbalik G, Schuman EM (2014) Molecular biology. mRNA, live and unmasked. Science 343:375–376
A journal article with 3 authors
Standen EM, Du TY, Larsson HCE (2014) Developmental plasticity and the origin of tetrapods. Nature 513:54–58
A journal article with 5 or more authors
Lu C, Hu N, Yang M, et al (2014) High magnetic field phase diagram in electron-doped manganites La(0.4)Ca(0.6)Mn(1-y)Cr(y)O3. Sci Rep 4:4902

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book
Wong BP, Mittal A, Cao Y, Starr G (2005) Nano-CMOS Circuit and Physical Design. John Wiley & Sons, Inc., Hoboken, NJ
An edited book
Howell KE, Sorour MK (eds) (2016) Corporate Governance in Africa: Assessing Implementation and Ethical Perspectives. Palgrave Macmillan UK, London
A chapter in an edited book
Dye DH, Keel MF (2012) The Portrayal of Native American Violence and Warfare: Who Speaks for the Past? In: Chacon RJ, Mendoza RG (eds) The Ethics of Anthropology and Amerindian Research: Reporting on Environmental Degradation and Warfare. Springer, New York, NY, pp 51–72

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Service Business.

Blog post
Carpineti A (2016) Latest Dark Matter Survey Finds Inconsistencies With Previous Observations. In: IFLScience. Accessed 30 Oct 2018


This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report
Government Accountability Office (2011) Department of Education: Improved Oversight and Controls Could Help Education Better Respond to Evolving Priorities. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation
Rogers R (2017) What Qualities Make an Effective Teacher Labor Union Leader? Doctoral dissertation, Pepperdine University

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article
(nyt) SK (2002) World Briefing | Europe: Russia: Weapons Found Near Vnukovo Airport. New York Times A6

In-text citations

References should be cited in the text by name and year in parentheses:

This sentence cites one reference (Montgomery 2001).
This sentence cites two references (Montgomery 2001; Akbalik and Schuman 2014).

Here are examples of in-text citations with multiple authors:

  • Two authors: (Akbalik and Schuman 2014)
  • Three or more authors: (Lu et al. 2014)

About the journal

Full journal titleService Business
AbbreviationServ. Bus.
ISSN (print)1862-8516
ISSN (online)1862-8508
ScopeBusiness and International Management
Strategy and Management

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