How to format your references using the Service Business citation style

This is a short guide how to format citations and the bibliography in a manuscript for Service Business. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

PaperpileThe citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNoteDownload the output style file
Mendeley, Zotero, Papers, and othersThe style is either built in or you can download a CSL file that is supported by most references management programs.
BibTeXBibTeX syles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author
Rachman S (2013) Cleaning damned spots from the obsessive mind. Nature 503:7
A journal article with 2 authors
Peppe DJ, Royer DL (2015) ATMOSPHERIC SCIENCE. Can climate feel the pressure? Science 348:1210–1211
A journal article with 3 authors
Hoehler TM, Bebout BM, Des Marais DJ (2001) The role of microbial mats in the production of reduced gases on the early Earth. Nature 412:324–327
A journal article with 5 or more authors
Ives AR, Einarsson A, Jansen VAA, Gardarsson A (2008) High-amplitude fluctuations and alternative dynamical states of midges in Lake Myvatn. Nature 452:84–87

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book
Homer S, Leibowitz ML (2013) Inside the Yield Book. John Wiley & Sons, Inc., Hoboken, NJ
An edited book
Tavares JMRS, Luo X, Li S (eds) (2014) Bio-Imaging and Visualization for Patient-Customized Simulations. Springer International Publishing, Cham
A chapter in an edited book
Charalambous P, Chrysanthou Y (2010) Learning Crowd Steering Behaviors from Examples. In: Boulic R, Chrysanthou Y, Komura T (eds) Motion in Games: Third International Conference, MIG 2010, Utrecht, The Netherlands, November 14-16, 2010. Proceedings. Springer, Berlin, Heidelberg, pp 35–35

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Service Business.

Blog post
Andrew E (2015) Some Creatures Use Electricity And Vibrations In Sex (And This Can Be Dangerous). In: IFLScience. Accessed 30 Oct 2018


This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report
Government Accountability Office (1995) Army Aviation Requirements. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation
Fox RN (2009) Interpreting architecture: A Krauszian approach. Doctoral dissertation, California State University, Long Beach

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article
Crow K (2001) Pardon My Dust? Neighbors of a College Project Say No. New York Times 146

In-text citations

References should be cited in the text by name and year in parentheses:

This sentence cites one reference (Rachman 2013).
This sentence cites two references (Rachman 2013; Peppe and Royer 2015).

Here are examples of in-text citations with multiple authors:

  • Two authors: (Peppe and Royer 2015)
  • Three or more authors: (Ives et al. 2008)

About the journal

Full journal titleService Business
AbbreviationServ. Bus.
ISSN (print)1862-8516
ISSN (online)1862-8508
ScopeBusiness and International Management
Strategy and Management

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