How to format your references using the Service Business citation style

This is a short guide how to format citations and the bibliography in a manuscript for Service Business. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

PaperpileThe citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNoteDownload the output style file
Mendeley, Zotero, Papers, and othersThe style is either built in or you can download a CSL file that is supported by most references management programs.
BibTeXBibTeX syles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author
Stubbe J (2011) Biochemistry. The two faces of SAM. Science 332:544–545
A journal article with 2 authors
Poon AC, Ferrell JE Jr (2007) Systems biology. A clock with a flip switch. Science 318:757–758
A journal article with 3 authors
Park S-J, Taton TA, Mirkin CA (2002) Array-based electrical detection of DNA with nanoparticle probes. Science 295:1503–1506
A journal article with 5 or more authors
Hall IR, McCave IN, Shackleton NJ, et al (2001) Intensified deep Pacific inflow and ventilation in Pleistocene glacial times. Nature 412:809–812

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book
Li H-X, Lu X (2014) System Design and Control Integration for Advanced Manufacturing. John Wiley & Sons, Inc., Hoboken, NJ
An edited book
Kim HK, Ao S-I, Amouzegar MA (eds) (2014) Transactions on Engineering Technologies: Special Issue of the World Congress on Engineering and Computer Science 2013. Springer Netherlands, Dordrecht
A chapter in an edited book
Termini S, Tabacchi ME (2013) Specificities and Vagaries of Medicine from the Viewpoint of Hard Sciences. In: Seising R, Tabacchi ME (eds) Fuzziness and Medicine: Philosophical Reflections and Application Systems in Health Care: A Companion Volume to Sadegh-Zadeh’s Handbook of Analytical Philosophy of Medicine. Springer, Berlin, Heidelberg, pp 77–81

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Service Business.

Blog post
Andrew D (2016) I’m An OB-GYN Treating Women With Zika: This Is What It’s Like. In: IFLScience. Accessed 30 Oct 2018


This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report
Government Accountability Office (2014) Federal Retirement Processing: Applying Information Technology Acquisition Best Practices Could Help OPM Overcome a Long History of Unsuccessful Modernization Efforts. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation
Kutash M (2015) The Relationship Between Nurses’ Emotional Intelligence and Patient Outcomes. Doctoral dissertation, University of South Florida

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article
Kelly M (1992) THE 1992 CAMPAIGN: The Democrats; Clinton’s Camp Says It Is Wary Of Perot Inroads. New York Times A1

In-text citations

References should be cited in the text by name and year in parentheses:

This sentence cites one reference (Stubbe 2011).
This sentence cites two references (Poon and Ferrell 2007; Stubbe 2011).

Here are examples of in-text citations with multiple authors:

  • Two authors: (Poon and Ferrell 2007)
  • Three or more authors: (Hall et al. 2001)

About the journal

Full journal titleService Business
AbbreviationServ. Bus.
ISSN (print)1862-8516
ISSN (online)1862-8508
ScopeBusiness and International Management
Strategy and Management

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