How to format your references using the Service Business citation style

This is a short guide how to format citations and the bibliography in a manuscript for Service Business. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

PaperpileThe citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNoteDownload the output style file
Mendeley, Zotero, Papers, and othersThe style is either built in or you can download a CSL file that is supported by most references management programs.
BibTeXBibTeX syles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author
Bonetta L (2006) Gene expression: an expression of interest. Nature 440:1233–1237
A journal article with 2 authors
Shen Y, Ho LC (2014) The diversity of quasars unified by accretion and orientation. Nature 513:210–213
A journal article with 3 authors
Ta VD, Chen R, Sun HD (2013) Tuning whispering gallery mode lasing from self-assembled polymer droplets. Sci Rep 3:1362
A journal article with 5 or more authors
Meijsing SH, Pufall MA, So AY, et al (2009) DNA binding site sequence directs glucocorticoid receptor structure and activity. Science 324:407–410

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book
Mazer A (2006) Electric Power Planning for Regulated and Deregulated Markets. John Wiley & Sons, Inc., Hoboken, NJ
An edited book
Hazzan O (2014) Agile Anywhere: Essays on Agile Projects and Beyond. Springer International Publishing, Cham
A chapter in an edited book
Yegnasubramanian S, Nelson WG (2010) Genome-Wide DNA Methylation Analysis in Cancer Research. In: Yegnasubramanian S, Isaacs WB (eds) Modern Molecular Biology: Approaches for Unbiased Discovery in Cancer Research. Springer, New York, NY, pp 47–66

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Service Business.

Blog post
Andrew E (2015) Is Glass A Solid Or A Liquid? In: IFLScience. Accessed 30 Oct 2018


This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report
Government Accountability Office (2015) Indian Affairs: Further Actions on GAO Recommendations Needed to Address Systemic Management Challenges with Indian Education. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation
Comorau N (2009) Postcolonial refashionings: Reading forms, reading novels. Doctoral dissertation, University of Maryland, College Park

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article
Fernandez M, Pérez-Peña R, Montgomery D (2017) For Human Cargo, Truck Door Closed Out the Light, and Life. New York Times A1

In-text citations

References should be cited in the text by name and year in parentheses:

This sentence cites one reference (Bonetta 2006).
This sentence cites two references (Bonetta 2006; Shen and Ho 2014).

Here are examples of in-text citations with multiple authors:

  • Two authors: (Shen and Ho 2014)
  • Three or more authors: (Meijsing et al. 2009)

About the journal

Full journal titleService Business
AbbreviationServ. Bus.
ISSN (print)1862-8516
ISSN (online)1862-8508
ScopeBusiness and International Management
Strategy and Management

Other styles