How to format your references using the Service Business citation style

This is a short guide how to format citations and the bibliography in a manuscript for Service Business. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

Paperpile	The citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNote	Download the output style file
Mendeley, Zotero, Papers, and others	The style is either built in or you can download a CSL file that is supported by most references management programs.
BibTeX	BibTeX syles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author

Yildiz A (2006) GE Prize winner. How molecular motors move. Science 311:792–793

A journal article with 2 authors

Nijman SMB, Friend SH (2013) Cancer. Potential of the synthetic lethality principle. Science 342:809–811

A journal article with 3 authors

Yuan X, Xiao S, Taylor TN (2005) Lichen-like symbiosis 600 million years ago. Science 308:1017–1020

A journal article with 5 or more authors

Chen H-C, Lin H-C, Chen H-H, et al (2014) Innovative strategy with potential to increase hemodialysis efficiency and safety. Sci Rep 4:4425

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book

Bhalla S, Moharana S, Talakokula V, Kaur N (2016) Piezoelectric Materials. John Wiley & Sons, Ltd, Chichester, UK

An edited book

Bulling N, Torre L van der, Villata S, et al (eds) (2014) Computational Logic in Multi-Agent Systems: 15th International Workshop, CLIMA XV, Prague, Czech Republic, August 18-19, 2014. Proceedings. Springer International Publishing, Cham

A chapter in an edited book

Bhamidimarri R (2016) Re-inventing Engineering Curriculum. In: Bhamidimarri R, Liu A (eds) Engineering and Enterprise: Inspiring Innovation. Springer International Publishing, Cham, pp 45–53

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Service Business.

Blog post

Davis J (2017) Human Ancestors Evolved As Forests Gave Way To Grasslands. In: IFLScience. Accessed 30 Oct 2018

Reports

This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report

Government Accountability Office (1999) Year 2000 Computing Crisis: Challenges Still Facing the U.S. Postal Service. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation

Zimmerman TF (2010) A descriptive review of the development and implementation of a funding model for the Kentucky Community and Technical College System: The first 10 years, 1998–2008. Doctoral dissertation, Mississippi State University

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article

Kolomatsky M (2017) Does a Building’s Age Affect the Rent? New York Times RE2

In-text citations

References should be cited in the text by name and year in parentheses:

This sentence cites one reference (Yildiz 2006).
This sentence cites two references (Yildiz 2006; Nijman and Friend 2013).

Here are examples of in-text citations with multiple authors:

Two authors: (Nijman and Friend 2013)
Three or more authors: (Chen et al. 2014)

About the journal

Full journal title	Service Business
Abbreviation	Serv. Bus.
ISSN (print)	1862-8516
ISSN (online)	1862-8508
Scope	Business and International Management Strategy and Management