How to format your references using the Service Business citation style

This is a short guide how to format citations and the bibliography in a manuscript for Service Business. For a complete guide how to prepare your manuscript refer to the journal's instructions to authors.

Using reference management software

Typically you don't format your citations and bibliography by hand. The easiest way is to use a reference manager:

Paperpile	The citation style is built in and you can choose it in Settings > Citation Style or Paperpile > Citation Style in Google Docs.
EndNote	Download the output style file
Mendeley, Zotero, Papers, and others	The style is either built in or you can download a CSL file that is supported by most references management programs.
BibTeX	BibTeX syles are usually part of a LaTeX template. Check the instructions to authors if the publisher offers a LaTeX template for this journal.

Journal articles

Those examples are references to articles in scholarly journals and how they are supposed to appear in your bibliography.

Not all journals organize their published articles in volumes and issues, so these fields are optional. Some electronic journals do not provide a page range, but instead list an article identifier. In a case like this it's safe to use the article identifier instead of the page range.

A journal article with 1 author

Chalmers M (2014) Medical research masterclass. Nature 514:S1

A journal article with 2 authors

Luzzatto L, Notaro R (2001) Malaria. Protecting against bad air. Science 293:442–443

A journal article with 3 authors

Bo T-L, Zhang H, Zheng X-J (2014) Charge-to-mass ratio of saltating particles in wind-blown sand. Sci Rep 4:5590

A journal article with 5 or more authors

Bettegowda C, Agrawal N, Jiao Y, et al (2011) Mutations in CIC and FUBP1 contribute to human oligodendroglioma. Science 333:1453–1455

Books and book chapters

Here are examples of references for authored and edited books as well as book chapters.

An authored book

Rider MJ (2015) Design and Analysis of Mechanisms. John Wiley & Sons, Ltd, Chichester, UK

An edited book

Pan Z, Cheok AD, Müller W, et al (eds) (2010) Transactions on Edutainment IV. Springer, Berlin, Heidelberg

A chapter in an edited book

Frost WN, Brandon CJ, Bruno AM, et al (2015) Monitoring Spiking Activity of Many Individual Neurons in Invertebrate Ganglia. In: Canepari M, Zecevic D, Bernus O (eds) Membrane Potential Imaging in the Nervous System and Heart. Springer International Publishing, Cham, pp 127–145

Web sites

Sometimes references to web sites should appear directly in the text rather than in the bibliography. Refer to the Instructions to authors for Service Business.

Blog post

Andrews R (2017) Game-Changing Gene Therapy Nullifies Patient’s Sickle Cell Disease. In: IFLScience. Accessed 30 Oct 2018

Reports

This example shows the general structure used for government reports, technical reports, and scientific reports. If you can't locate the report number then it might be better to cite the report as a book. For reports it is usually not individual people that are credited as authors, but a governmental department or agency like "U. S. Food and Drug Administration" or "National Cancer Institute".

Government report

Government Accountability Office (1999) Financial Audit: District of Columbia Highway Trust Fund’s Fiscal Years 1998 and 1997 Financial Statements. U.S. Government Printing Office, Washington, DC

Theses and dissertations

Theses including Ph.D. dissertations, Master's theses or Bachelor theses follow the basic format outlined below.

Doctoral dissertation

Allard IN (2010) Examining the relationship between organizational culture and performance: Moderators of culture gap. Doctoral dissertation, Northcentral University

News paper articles

Unlike scholarly journals, news papers do not usually have a volume and issue number. Instead, the full date and page number is required for a correct reference.

New York Times article

Otis J (2016) A ‘Do It’ Kind of Woman Waits for the Strength to Get Back to Being Herself. New York Times A24

In-text citations

References should be cited in the text by name and year in parentheses:

This sentence cites one reference (Chalmers 2014).
This sentence cites two references (Luzzatto and Notaro 2001; Chalmers 2014).

Here are examples of in-text citations with multiple authors:

Two authors: (Luzzatto and Notaro 2001)
Three or more authors: (Bettegowda et al. 2011)

About the journal

Full journal title	Service Business
Abbreviation	Serv. Bus.
ISSN (print)	1862-8516
ISSN (online)	1862-8508
Scope	Business and International Management Strategy and Management